CERTIFICATE IN OPERATIONS MANAGEMENT

Duration: 3 MONTHS

Course Syllabus

  • INTRODUCTION
  • WORK FLOW MANAGEMENT
  • Process View. Inventory, Thruput, Flowtime.
  • Process Capacity. Bottleneck Analysis, Level vs. Chase plans.
  • Labor Requirements. Line Balancing.
  • Batching: Set up Times and Economic Order Quantity.
  • Epilogue of Flow Analysis.
  • Case: CRU Computer Rental.
  • ANALYTICAL DECISION MAKING: FORMULATIONS
  • Introduction to Linear Programming Formulations. Objectives, Constraints.
  • Linear Programming Formulations. Simple examples.
  • Linear Programming Formulations. Advanced examples.
  • Small cases with Excel solver.
  • Epilogue of Formulations.
  • SERVICE MANAGEMENT: QUEUES
  • Effect of Randomness on Process Performance. Waiting Line Problems.
  • Effect of Randomness on Thruput.
  • Thruput Loss due to Impatience / Limited Buffers.
  • Epilogue of Queues.
  • QUALITY MANAGEMENT
  • Quality management. Control charts and Just-in-time Processes.
  • Epilogue of Quality Management.
  • Solved Exercises for quiz.
  • In-class quiz.
  • Case: Toyota Motor Manufacturing.
  • INVENTORY MANAGEMENT
  • Betting on the Uncertain Demand. The Newsvendor Model.
  • Service Levels and Lead Times. Repeating the Newsvendor Model.
  • Epilogue of Inventory Management.
  • Case: Hewlett-Packard Co: Desk Jet Printer Supply Chain.
  • REVENUE MANAGEMENT
  • Revenue Management.Protection Levels and Overbooking.
  • Epilogue of Revenue Management.

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Eligibility

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