CERTIFICATE IN RETAIL SALES AND CUSTOMER SERVICE

Duration: 3 MONTHS

Course Syllabus

Retail Sales

  • To process credit application for purchases. Help to keep the store secure.
  • To maintain healthy and safety. To demonstrate product to customers.
  • Help customers to choose the right product. To provide specialist support to customer’s facilitating purchases.
  • To maximize sales of goods & services. To provide personalized sales & post-sales support.
  • To create a positive image to self & organization in the customers mind. To organize the delivery of reliable service.
  • To resolve customer concerns. To improve customer relationship.
  • To monitor the solve service concerns. To promote continuous improvement in service.
  • To work effectively in your team. To work effectively in your Organization.
Customer Service
  • The Challenges of Customer Service
  • Problem Solving
  • Empowerment
  • Communications in Customer Service
  • Coping with Challenging Customers
  • Motivation
  • Leadership in Customer Service
  • Customer Retention and Measurement of Satisfaction
  • Technology and Customer Service

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Eligibility

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